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Public services management

Government action

To govern means directing political action and taking responsibility of administrating and managing the public resources and services which affect all spheres of society, in order to positively make social and economic impact. Government action means to plan, to implement and to evaluate.

The great directives and policies of the government action are supported and defined through plans and programmes: strategic documents that specify the objectives for the future and the actions necessary to accomplish them. The results and quality of the public services is evaluated through internal and external audits. Statistics are basic for analysing, interpreting and assessing the situation and evolution of multiple economic, demographic and social aspects, on which the government action has an impact.

Spreading of the government action is done through institutional advertising campaigns. Catalonia’s documents filing and management system guarantees that all the information is preserved and accessible to citizens.